Tuesday, October 2, 2007

Customer Service on VoIP stores

Googling for voipsupply would lead you to their website. But the troubling thing about voipsupply is this blog post. Sure looks like someone was not happy at all about Voipsupply's service.

If it isn't obvious, customer service and satisfaction is important especially when your resources is out there on the line: whether it be money or your time. Customer experience plays a vital role in the success of your business. You would not want to go through hassle and difficult people to deal with. You would want someone who would understand where you're coming from and someone who would attend to you fully.

PBXEQ.com offers the best customer service out there. When you talk about convenience, they're the VoIP store to talk to. I have heard and read stories about people ordering via telephone and the representative tells them to just buy online instead. Isn't it in the customer's prerogative where he'd like to purchase? Anyway, PBXEQ deploys 4 ways of ordering your products:

What's great about this is that they have used every channel possible in order to make the experience convenient to customer. Truly, any other VoIP hardware store out there with this kind of customer service is hard to find. Whether you are looking for asterisk cards, asterisk hardware, digium cards, digium compatible hardware and the like, the people in PBXEQ would gladly help you choose your hardware.

Did I mention they also have after-sales-support? You're never left behind even after you've payed them. Beat that!

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